Email overview

The Email service controls how your app sends product and account messages. It covers sender identity, provider routes, templates, workflow timing, built-in transactional emails, suppressions, and delivery runtime.

Email areas​

Area	Use it for
Overview	Readiness, delivery health, and next actions.
Sender & Brand	Sender identity, reply-to behavior, delivery identity, and email appearance.
Automation	Workflow timing and built-in message sequences.
Templates	Invitation templates and custom email copy.
Built-in	Account, security, verification, recovery, and lifecycle emails.

First email setup​

1. Open Services > Email.
2. Open Sender & Brand.
3. Confirm who email comes from.
4. Confirm reply-to behavior.
5. Preview the invitation or account email.
6. Open Templates and create or review the invitation template.
7. Open Built-in and review account/security emails.
8. Open Automation and check when each message sends.
9. Send test messages to a monitored mailbox before inviting users.

Runtime monitoring​

The runtime view helps answer:

• was the message rendered?
• was it queued?
• did it send?
• did it bounce or get marked as spam?
• is the recipient suppressed?
• can the message be resent?
• which workflow produced the message?

Launch checklist​

• sender identity is recognizable
• reply-to behavior is intentional
• invitation template is clear
• verification and recovery emails work
• built-in emails match product tone
• automation timing is reviewed
• test sends reach a monitored mailbox
• bounced or suppressed recipients are reviewed

Use email carefully​

Email is user-visible and reputation-sensitive. Before launch:

• use a verified sender domain when available
• avoid misleading sender names
• keep templates short and clear
• test every locale you enable
• review suppressions and bounced recipients
• avoid sending bulk messages from an untested route

Related pages:

• Sender domains and delivery routes
• Templates and managed emails
• Troubleshooting